Here is how to fix the PS5 stuck on black screen - Nerf Gamer

Here is how to fix the PS5 stuck on black screen


Many people recently are facing the Black Screen bug on PS5 so I did some research and here are the solution I found.

You are facing the black screen bug because the PS5 output resolution is higher than what the TV is capable of and can be solved by lowering the PS5 output resolution. To lower output resolution first boot PS5 in safe mode > Change Video Output > Change Resolution then lower the resolution.

This method should solve the problem for most of you. But if you are still having troubles then just keep reading.

What is causing the Black Screen on PS5?

During my quest, I found that there can be many reason for this problem to occur but there are two that stand out above all else.

Changing the TV

Source: Photo by Kitai Jogia on Unsplash

Many people on Reddit, have reported the problem starts to happen when they change the PS5 from one TV to another. Well, that didn’t give us much to work. So, I did some more research. Then, I found that the problem happens only when the resolution of the new TV is lower than the resolution of the older TV.

I was still not satisfied, so I did more research for 5 minutes and found out the exact reason for the problem. PS5 usually doesn’t change its resolution according to the TV.

Even more confused?? At least now you know why I never got good grades at school.

Let’s take an example to make up for my lack of ability, You have switched from a 4k TV to a 1440p Monitor. The problem is PS5 will still output 4K resolution and your 1440p isn’t capable of handling that, so it will show a black screen.

You can fix this issue by lowering the PS5 resolution by booting it into safe mode.

Faulty HDMI cable

I don’t think anyone is surprised to see this one is.

If your HDMI cable is faulty then it won’t work in proper manner and can cause some issue.

Use the HDMI cable that comes with PS5 for better performance.

Power cord is not connected properly

This is also one of the most common causes.

If the power cord is not connected properly then PS5 will not get power. Result: Black Screen.

TV power cable is not connected properly

I don’t think we need to discuss this one.

Things to do before we begin with solution 1

How many have it been that you have tried everything just to find out the HDMI cable was not plug-in properly. So, Let’s cover all the basics to avoid that,

PS5 is getting power: Make sure power cord properly connected to PS5, and getting electricity. I can’t tell how many times I’ve fall into this trap. I tried every method just to find out power switch is off.

Don’t forgot to do the same with your TV.

HDMI cable is properly connected: HDMI cable connects the PS5 to the TV. so can’t expect anything other than black screen if it’s not plug-in properly.

Friendly Neighborhood information

PS5 is capable of delivering 4K at 120 but that requires you to have a 2.1 HDMI cable. To verify, you can check whether your cable is labeled as Ultra Highspeed” or not. If it is then it’s a 2.1 HDMI cable.

If you are OK with the maximum resolution of 4K at 60fps, then there is no need for you to ask your father for an early birthday gift.

Solution 1: Lowering the resolution by booting PS5 in Safe mode

We have already talked about the Black screen issue on PS5, so lets see how to fix the issue.

In this method, we are going to boot the PS5 in Safe mode, then from there we are going to lower the resolution,

Step 1: Shut down your PS5

To boot into safe you will need to power off your console.

If your console is powered off, then you don’t have to follow these steps.

If you are seeing YELLOW light, then that means it’s in REST mode. And, if it’s showing a GREEN light, then its ON.

You will not be able to see any light if it’s powered off.

If the console is in rest mode

If the console is at Rest mode then you will need to power it up, only then can it be shutdown. Just boot the console normally and it should power up.

When the console is powered up

Now, that the PS5 is ON it’s time for us to shut it down.

To power Off PS5, just hold the power button until you hear two beeps. It can take up to 10 second so don’t worry, your console is not broken,

You can let go of the button once you hear the second beep. And it should power off your PS5.

Step 2: Boot PS5 in Safe Mode

Now, that we have power off the console it’s time for us to boot it in Safe Mode,

You can boot the console in Safe mode by holding down power button until you hear the second beep. There is no need to worry, this can take up to 10 seconds.

If you let go of the power button before the second beep then congratulations you have successfully power it up, and you have to again Shutdown PS5. Then again follow this step,

Step 3: Connect the controller using USB cable

Make sure to keep your USB cable ready, as you will not be able to wirelessly connect the controller when the PS5 is in safe mode.

After connecting the cable you will have to hit the PS button to boot it into Safe mode.

Step 4: Change the resolution in Safe mode

Once you have successfully booted into the safe mode, you will be able to see the Safe mode menu.

BTW, once you can see the safe mode menu you can connect the controller wirelessly.

After that follow this to Change resolution:

  1. Go to “Change Video Output.”
  2. Then Hit “X” on “Change Resolution.”

Now, should be able to see a prompt where it ask your permission to restart PS5.

Click on OK. so that it can restart in a low-resolution mode and allow you to select the resolution that is suitable for your TV.

After it’s restarted all that left for you is to hit “X” on the Maximum resolution supported by your TV.

Another friendly Neighbourhood information

PS5 only supports 720p, 1080i, 1080p, and 2016p. There is no 1440p, so you have to use 1080p resolution even if you have a 1440p monitor/TV.

Solution 2: Changing the HDMI cable

If you are not even able to open the safe mode, then probably because of your HDMI cable. The HDMI cable connects your TV to your console, and if it’s faulty, then you can’t expect anything other than a black screen.

Try connecting the HDMI to other devices like your Desktop or laptop. And even it’s not working properly then it’s time to Hit Amazon.

I highly recommend Highwings HDMI cable from amazon, It’s really durable and works really well with PS5.

Contact Sony

If none of the above methods didn’t work for you then it’s certain that either your console or controller is damaged. And it’s time for you to knock Sony service center door or you can contact them online.

If your PS5 is in warranty and the damage is not physical then you should get a replacement for your controller or console.

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