Facing Wi-Fi disconnection on PS5? Don’t worry. We did all the research for you and here is how to solve the PS5 keep disconnecting from the Wifi.
The PS5 keeps disconnecting from Wi-Fi because the signal is not strong enough. Switch to a 5.0Ghz band or using a LAN cable can solve the issue. If the issue continues, then power cycling the router and PS5 will definitely solve the issue.
If the issue is still not resolved then don’t worry we have more troubleshooting steps to solve this issue.
What is causing your PS5 to disconnect from Wi-Fi?
During my quest, I found many reasons for your PS5 to disconnect from the Wi-Fi, So, Here are the most common issues:
Unstable internet connection: If the wifi signal is not strong enough then the PS5 will keep connecting and disconnecting from the Wifi, This can happen because of your ISP.
PS5 is too far away from the Router: If the router and PS5 are in different rooms then the signal strength is going to take a huge hit, the thick concrete wall can greatly affect the signal strength.
PlayStation Servers (PNS) are offline: If the Playstation servers are offline then you won’t be able to do anything.
Your Router is faulty: If the router is faulty then it won’t be able to send signal consistently, even if it able to send the signal consistently, signal strength is definitely going to take a hit.
Software issue with PS5: Having some software issue with a new generation console is not something uncommon. Many users on Reddit have a reporter that- After the recent update their PS5 keeps disconnecting from the Wi-Fi.
Hardware issue with PS5: If there is some issue with the PS5 hardware especially the network card, then forget about having a stable connection, you are lucky if it connects.
Some quick check-ups
How many has it been that you tried every method just to find out that your brother has changed the Wi-fi password, without telling you.
So, I say let’s do a quick check on some common things.
Make Sure your Wi-Fi network is stable: Like I have said before the unstable connection is one of the most common issues for your Wi-fi to keep disconnecting. So, before we begin with the method make sure your Internet connection is stable.
To make sure the internet connection is stable, you can check other devices that are connected to the same Wi-fi network.
Move PS5 closer to the Router: You should always keep your PS5 and router in the same room so that you don’t lose signal strength. Try shifting the router and PS5 to the same room, if you haven’t already.
Confirm the Wi-fi password: I have personally experienced this one. I changed my Wi-fi password and forgot to update my console. Then I try every method just to find out that I forget to update the password in my console.
Moral of the story- don’t forget to update Wi-fi password in your Console.
So these are all the basics. Now let get to the main thing.
Solution 1: Checking Playstation server
Sometimes Playstation server can go offline and this can cause issues when you are doing anything online like playing online game, downloading, etc.
This is really irritating, but thankfully it’s a very rare occurrence,
You can check whether the servers are online or not by clicking here.
Solution 2: Power cycle your router
Another common reason for Wi-fi disconnection on PS5 is your router has become unresponsive.
This is not that uncommon and you may had faced this issue in the past. Don’t worry, fixing this issue is really a piece of cake Just “Power off the Router” and pull the power cable out for 30 sec. Then start the router again.
This has worked for so many and can work for you too.
Solution 3: Connecting to a 5.0ghz Wifi
I don’t think there is any need for us to discuss how good 5.0Ghz is compared to 2.4Ghz.
Wired connection is always better than a wireless connection. So, use LAN cable if possible.
During the setup of the PS5, Sony has default the 2.4Ghz, so if are connected to the same network then it’s likely that it’s a 2.4Ghz band.
Note: 5.0Ghz band has a short-range, so make sure your PS5 and router are in the same room.
To switch from a 2.4Ghz to a 5.0Ghz band, follow these steps:
Step 1: Go to settings at the top-right corner of the screen.
Step 2: Hit “X” on Networks.
Step 3: Go down to Settings inside the Networks. Make sure that connect to the internet is enabled.
Step 4: Go down to “Setup the Internet connection”, then connect to a 5.0Ghz band.
Solution 4: Changing the Router channel
Wi-fi channel is the medium through which the router the sends or receive the data.
Every router uses a particular channel to send and receive data. And if two routers follow the same channel then they are going to interfere with each other signal. Causing numerous issues. To fix this just change the channel of the router.
Changing the channel depends on the router. So, you have to either check the user manual or call your ISP if you are not sure how to change the channel.
Solution 5: Using Playstation Fix & Connect
Playstation Fix & Connect is a web tool that can also help you solve issues related to internet connectivity.
Solution 6: Power cycle PS5
Like we have discussed before there are many player who have started to face Wi-fi disconnecting issue after the recent update, And there is a chance that you are facing the same.
But thankfully most of the software issue can be solved by restarting the PS5.
To restart PS5 follow these steps:
- Hit the PlayStation button on the controller to pull the control panel.
- Go to the power button then Restart the PS5,
Solution 7: Hard reset your router
If other devices that are connected the Wi-fi are also facing some problem then it problem is your Router, and it’s time get serious and Reset the Router.
As for how to reset your router will depends on what router you are using.
Solution 8: Hard reset your PS5
If even resetting the Router hasn;t worked for you then it highly likely that the issue is serious and it’s time for us to pull out the big guns.
Hard reset will reset the PS5 software setting to its original factory setting and potentially fixing any issue related to the software.
Note: Don’t forget to create the backup of your saved files because you will lose all your Data.
To Hard reset PS5 we have to boot PS5 in the safe mode, And to boot the console in safe mode, we have to first Shutdown.
First thing we are going to do is shut it down,
If you are not able to shut down normally then you can hold the power button for 7sec until you hear the second beep. This should shut down PS5.
Now, that your PS5 is completely powered off, it’s time for us to boot it in the safe mode.
PRO TIP: Find the USB cable to connect the controller to the PC. It’s necessary to boot PS5 in safe mode.
To boot PS5 in safe mode follow these steps:
- Hold the power button until you hear the second beep. Don’t worry as this can sometimes take up to 10sec.
- Now, you need to connect your controller to PS5 through a USB cable.
- Smash the PlayStation button,
Now, your PS5 should be booted into the safe mode. It’s time for us to Factory reset PS5.
Last Warning: Turn back if you can’t bear the consequences.
Now click on the Hard Reset to Factory Reset the controller.
Again, you will loose all your data, with no exception.
If none of the above methods has worked for you then it’s almost certain that the issue is related to the Hardware, And it’s time for you to visit the Sony Service center or contact them online.
Don’t worry, if the damage is not physical then you will get your PS5 either replaced or repaired.