A lot of Xbox one X users have been confronted with this issue of black screen of death(BSOD) recently. This isn’t something terrifying but gamers do panic and the situation is actually something to concern about.
We have your concern and here are the reasons and fixes to them. Without further ado let’s get in straight to the fixes to the issue black screen on the Xbox one X.
Xbox black screen appears because of bugs, faulty updates, and corrupted files. In order to fix the black screen on XBOX one X, restore the factory defaults and then try both the options i.e, option number 1: “Keep games and apps” and option number 2: “remove everything” and find out which one works for you.
To restore the factory defaults or to factory reset your Xbox, If you are on a black screen still, then, you need to turn your Xbox off by pressing the power button until it automatically shuts down.
Note:- Make sure you eject every from the disk driver by pressing the eject button on the left side.
After it shuts down and after making sure that there isn’t any disk in the drive, press and releases the power button. After that hold the eject button and the sync button together for about 10 seconds until it beeps.
There you will get to see some options, out of all, select Reset this Xbox(restore factory defaults). After that, you’ll come up with whether you want to keep all the games, files, accounts, and settings or you want to delete everything on your Xbox and reset it to the factory settings.
That’s one way to fix the issue and for those who wanted a quick answer. underneath we have covered the other ways we can get this issue fixed. Let’s get straight into it.
Before that, we need to have a look at the factors that often lead to a black screen. So that, we can take care of them and can avoid them in the future. Here are those.
Why does the black screen appear?
It happens for various different reasons and on different conditions. Here are some cases and conditions that you need to consider so that you can avoid the black screen in the future. First up we have:-
Bugs and errors
A bug can often result in system fallout, And to save that the XBOX tends to show a black screen. In easy words, In order to prevent the system fallout, Xbox shows the black screen.
Usually, games have bugs, glitches, and errors. So, there are higher chances that the black screen on your XBOX is due to a bug in any game.
However, Developers work most of their time in order to improve their games so that users don’t face such issues.
So, Ensure that there isn’t any particular game that leads you to this situation of black screen or BSOD(Black screen of death) on your Xbox.
Also, there’s a glitch where the Xbox user gets a Black screen when they try to enter the Console dashboard. So, better to avoid entering the dashboard until we get an official statement about this or until it gets fixed by the developers. And to get the updates, Stay connected with the Xbox community.
A lot of Xbox users have reported that the latest update of their Xbox resulted in a black screen or BSOD. This happens due to an issue with the update and with system files.
Make sure your source of downloading the update is appropriate. Do not download any files that are suspicious of the source being unknown.
Unknown sources often lead to faulty files that often result in errors with the system files. So, it is always better to make sure that there isn’t anything inappropriate when it comes to your device’s safety and security.
In case, You get an error or you see a black screen while updating your Xbox, follow this official link by Xbox support to troubleshoot system updates on Xbox.
Loose connections often result in no screen or black screen due to no proper connection between the device and the screen.
It is always better to check the connections from head to toe. i.e, check each and every wire and port and make sure that there isn’t anything loose or any faults. Faults like: Breakage of wire, Internal damage, damaged port and etc.
A better way of doing it is to power cycle your Xbox by removing each and every wire(connection) and doing it from the scratch and by following each and every step. Doing this somehow resets your device which is again a good thing when the overall health of your Xbox is concerned.
Note:- If you see the message on your screen that states ‘No signal’, This message indicates that there’s a need to check either the HDMI cable or the HDMI port.
Fixing all the connections from the scratch doesn’t consume much of your time and energy. So, worth giving a try as it has worked for many.
Sometimes users buy hardware irrespective of whether it is even compatible with their devices, so an Xbox black screen of death error can occur if the hardware configurations do not match the Xbox configurations.
Better not to do experiments with your console and try to keep it as stock as you can in order to avoid getting into trouble.
Faulty components in the power supply(HDMI and HDD chips).
It’s either the HDMI chip or it is something to do with the Hard drive on the power supply. Reach out to your nearest XBOX service center or your local XBOX technician to get the components replaced or fixed.
HDMI and HDD are the main hardware that can cause you this issue of black screen on your console. So, technicians know better how to get these components in shape. They either replace them if they are completely gone or try to fix them using their tools.
Also, you can do it yourself if you the components very well or you can learn by following the video linked underneath. But the preferred way is to reach out to a professional technician to get your XBOX done right.
And here we conclude the causes of the problem of black screen on the XBOX One x. Let’s now move forward to the solutions to the black screen on Xbox. Here are some solutions to get rid of the black screen issue.
Fixes for the Black screen of death.
Here are things that you can do in order to reverse the effect of the Black screen on the Xbox one X.
check your connections.
If you have just turned on your console and if it shows you the black screen, then, in that case, check your connections and look for loose connections and damaged components or hardware.
And if there’s any, Try fixing them by yourself or get the component or hardware replaced with a new one.
Doing all of these might help you get rid of the situation of the black screen. Moreover, Here are the main connections that you need to be concerned about and a few things that you can do. Here are those:-
- Confirm that both your TV and console are turned on.
- Check that your TV is set to the correct input signal (HDMI).
- Check that the HDMI cable connections to your console and to your TV are secure.
- Confirm that the HDMI cable is connected to the “out to TV” port on the console.
- Plug the HDMI cable into a different HDMI port on your TV.
- Use a different HDMI cable to connect your console to your TV.
- Connect your Xbox one x to a different TV.
- Power cycle your console by pressing and holding the Power button for 10 seconds to turn off the console and then turning it on again.
Reset display settings.
Again in the case where you just turned your console on and it shows you the black screen, then, in that case, Reset the display settings on your console.
And to do that, First, make sure that there isn’t any disk in the console. If there is any, Make sure to eject that disc.
After ejecting the disc, On the console, press and hold the Power button on the front of the console for 10 seconds to turn off the console.
After it turns off, press and hold the power button and the eject button together until it beeps and turns on.
Note:- You’ll hear one beep right away and a second beep 10 seconds later. The power light will flash on before the second beep. Don’t let go until you hear the second beep or see the console start up in low-resolution mode (the Xbox startup screen will appear slightly pixelated).
Note 2:- Although this blog is particularly about Xbox one X. But still If you have Xbox one S or Xbox series S all-digital edition, press and hold the power button and the pair button instead of pressing the eject button.
Doing this will start up your console in low-resolution mode(i.e, 640 × 480 resolutions). Which consumes less power to power up and to continue playing. You can refer to the video provided underneath for better illustration.
To change this setting of low-resolution mode later, Press the Xbox button on your controller to open the guide. After that, Go to Profile and system > Settings > TV and display options.
Under the display, select resolution, and then select the best resolution for your TV. Select according to your TV(either 720p, 1080p, or 4k UHD). For instance, if your TV supports 1080p then select 1080p only.
If you aren’t sure or you don’t see the resolution for your TV, make sure to set the TV connection to Auto detect.
If you’re required to complete these steps on every startup, change your TV connection to HDMI As shown in the next step.
Troubleshoot and set your TV connection to HDMI.
If your console is connected to an audio-video receiver (AVR) that’s connected to your TV and you have no display or sound, follow these troubleshooting steps:
- Turn on your devices in the following order, waiting for each device to fully power up before starting the next device:
1.) Turn on your TV first.
2.) Once your TV is displaying a picture, turn on the AVR.
3.) Turn on your console.
- Use the Input button on your TV’s remote control to switch the input source of your AVR away from the console and then back (for instance, HDMI1 to HDMI2, and then back to HDMI1).
- Restart the AVR.
- Set your TV connection to HDMI. Follow these steps for that:
a.) Press the Xbox button to open the guide.
b.) Select Profile & system > Settings > General > TV & display options.
c.) Select Video fidelity & overscan.
d.)Under the Display dropdown menu, select HDMI.
Turn off ‘Allow 24Hz’.
You might run into the issue of a black screen if the Video output in your console setting is set to ‘Allow 24Hz’ while watching a blue ray disc. To change this setting:
- Press the Xbox button on your console to open the guide.
- Select Profile & system > Settings > general > TV & display options.
- Select Video mode.
- Select ‘Allow 24Hz‘ to turn off this setting.
Turning off ‘Allow 24Hz’ helps you to get rid of the black screen as it has worked for others. It works in the case when your console shows you a black screen while watching a blue ray disc. With that said, let us move on to the next solution.
Disconnect external devices and peripherals.
A lot of times, Devices such as USB Pendrives, HDDs, Storage cards, or battery charging stations can cause you the issue of a black screen if your console is trying to update when turned on.
If there’s any external device or peripheral attached to your console, Try disconnecting everything except for the HDMI cable, mains lead, and Ethernet cable(if using LAN). Disconnect them just to see if there’s any device or peripheral that is causing the issue.
Once the update completes, you can re-attach the devices, and peripherals and continue using them. And last but not the least:
Request a repair
If nothing of the above goes out in your favor, there are chances that your console may need to be serviced. Try requesting a repair from the officials by visiting this page for more information on this. Or can reach your nearest service center to get the issue fixed.
Moreover, you can get this fixed or your console replaced if it is under warranty.
And another thing is, to reach out to your nearest local technician to fix the issue of the black screen. Reach out to local technicians only when they are trustworthy and your console is out of warranty.
With that said, here comes the end to this topic. If you have a query, reach out to us or find your solution by searching it here.